Refund policy

Refunds and Returns

Due to the nature of our products, we do not accept returns or offer refunds on any lashes or hair extensions once purchased. All items are made-to-order and considered personal-use products, which are exempt from the standard return/cancellation policies under UK and EU consumer law.

Please Note:

All sales are final. We advise customers to review product descriptions and ask questions before placing an order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a good reason.

Damages and issues

Please inspect your order upon reception and contact us immediately within 24hrs of receiving the item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We do accept exchanges if the product is unworn, undamaged, untouched, or not taken out of its original packaging with tags still on and intact, if you ordered the wrong product(applies only to bundles).The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted through screening and has been approved, make a separate purchase for the new item.

Refunds

 
No returns, no refunds.

Unfortunately, we also cannot accept exchanges on sale items or gift cards.

Cancellations

We have a no cancellation policy once your order has been placed as each order has been registered in the system and customised to each customer.

However, if you send us an email within 24hrs of your purchase with a plausible reason we can make some other form of arrangements.